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Bespoke mystery shopping & CX programs

We design and deploy programs that monitor, measure and drive experience across your network.

WAYS WE CAN
HELP

Collection & Assessment
Our data collection solutions bring your customers – and their opinion of your business – to life. We combine declarative data collection (what people said they did) with behavioural data collection (what people actually did) to gather the most reliable data.

Management, Collation & Analysis
We take care of the hard work by turning your raw data into actionable insights. We also help you manage your data so that you can use it strategically.

Growth & Change
Offering recommendations is easy. It’s implementing them that can be tough. That’s why we take a hands-on & multi-disciplinary approach to help you steer your business into the future with confidence.

CUSTOMER EXPERIENCE IS AT THE CENTRE
OF EVERYTHING WE DO

Leisure Fit Insights (LFI) helps your brand – and the business behind it – grow by engaging your customers through the creation & execution of unique & innovative customer experiences. Read more about Leisure Fit Insights and how we work.

Let’s talk about you. Chances are, you’re here because you’re looking for business consultants who can help your organisation connect with, understand & deliver value to your customers. That’d be us. At LFI, we help Australian brands – just like yours – stay on the front foot by not only providing the big ideas, but the expertise, strategy & knowledge required to operationalise them & make them a reality. Read more about our service offering.

Think we are the kind of partner you need? Read our recent case study or contact us for a chat about your requirements.

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WAYS WE CAN HELP

How can I better use the data we’re already collecting to better serve existing customers?

What technology or software do I need to integrate into my business to meet the needs of a digital customer?

How do I get C-suite & employee buy-in when transforming our CX model?

HOW WE CAN
HELP YOU

Wondering if our services are right for you and your business?
If any of the outcomes listed appeal, you’re probably in the right place!

Increase revenue & profitability
Improve customer retention
Dramatically increase customer value
Enhance customer loyalty
Drastically reduce customer acquisition costs
A lasting competitive advantage

JUST A FEW OF
OUR CLIENTS

We’ve helped some of the country’s most well known brands connect with, understand & deliver value to their customers.

A RECENT CASE STUDY

We think we’re pretty good at what we do. But at the end of the day, we know you want to see the cold, hard proof. And here it is – take a look at this recent case study we conducted on a major theme park.

Learn More

HOW LFI HELPED THIS THEME PARK INCREASE ITS ATTENDANCE BY 7.8% IN A STAGNANT MARKET